NBFC AND LENDING COLLECTION HEADS

NBFC Collections Head Dashboard Guide

A collection dashboard should show scheduled repayments, actual recovery, overdue movement and operational ownership without turning every metric into a credit judgement.

Scheduled versus recovered

Compare recovery against the amount scheduled for the same period.

DPD movement

Track how accounts move between overdue buckets rather than looking only at a static overdue total.

Payment failures

Separate technical debit/payment failures from borrower-contact outcomes.

Branch and agent ownership

Make recovery responsibility visible while preserving central review.

Compliance layer

Borrower communication and recovery practices must follow applicable regulatory and internal policies.

NEXT STEP

Use the guide, calculate the numbers, then decide what to automate.

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