Borrower contact record
Phone, address, co-borrower and guarantor details, plus every interaction against one timeline.
FASTFEE LENDING · INDIA
Loan Collection CRM
A CRM built for recovery, not sales — borrower follow-up, call outcomes, promise-to-pay, agent allocation and collection dashboards, with payment collection on the same screen.
Direct answer
What is a loan collection CRM?
A loan collection CRM is a customer relationship system built for loan and EMI recovery. Instead of sales pipelines it organises borrowers by repayment status and overdue bucket, logs every call and follow-up with collection-specific outcomes, tracks promise-to-pay, allocates accounts to tele-calling and field agents, automates reminders, and reports on recovery performance. FastFee provides this as a collection CRM connected to payment collection.
What’s in the FastFee collection CRM
Call & follow-up logging
Tele-callers record the outcome of each call — reachable, promised, disputed, refused — and the next action date.
Promise-to-pay tracking
PTP dates are tracked and surfaced back on the due day, with conversion visible per agent and team.
Overdue queues & allocation
Auto-build daily queues by bucket and assign accounts to tele-calling and field agents.
Reminder automation
WhatsApp and SMS sequences run alongside human follow-up, not instead of it.
Collection dashboards
Agent-wise and team-wise recovery, PTP conversion, contact rate and bucket movement.
Why not a generic CRM?
Built around a repayment schedule
Accounts, due dates and buckets — not generic sales "deals" and "pipelines".
Collection-specific outcomes
Call dispositions, PTP, part-payment and dispute states that a collection team actually uses.
Payment built in
Send a payment link or trigger an AutoPay mandate from the same screen as the follow-up.
Field + tele in one view
The same account can move between a tele-caller and a field agent without losing history.
Loan collection CRM FAQ
What is a loan collection CRM?+
How is it different from a generic CRM like Salesforce or LeadSquared?+
Does FastFee combine tele-calling and field collection?+
Can the collection CRM send payment links and reminders?+
Who uses a loan collection CRM?+