Payment Policy

Accepted payment methods

UPI: pay through Google Pay, PhonePe, Paytm, BHIM or any UPI app to our business UPI ID shown at checkout. Enter the UPI transaction / UTR number so we can match your payment.

Debit / credit cards, net banking and wallets: processed securely through our payment gateway partner (Razorpay). Visa, Mastercard, RuPay and major Indian banks are supported.

Cash on Delivery (COD): pay in cash, or by UPI scan, to our delivery partner when your order arrives.

Pricing

All prices are in Indian Rupees (₹) and are the Maximum Retail Price (MRP), inclusive of applicable GST.

Case prices are calculated as MRP × number of pieces in the case. Bulk or trade pricing, where offered, is confirmed in writing before dispatch.

Prices may change with supplier MRP revisions. The price shown at the time you place an order is the price you pay.

Delivery charges

Orders of ₹999 and above get free delivery. A flat delivery fee of ₹49 applies to smaller orders. Any charge is shown clearly before you place the order.

Payment confirmation

Online payments are confirmed once the gateway or bank reports success. UPI payments are verified against the UTR number you provide, usually within a few hours.

If a payment is debited but the order is not confirmed, the amount is either matched to your order or refunded to the source account within 5–7 working days.

Payment security

We never ask for your card number, CVV, UPI PIN or OTP over phone, email or WhatsApp. Card details are entered only on the gateway’s PCI-DSS compliant page and are not stored by us.

Invoices

A GST invoice is provided with every delivery. Write to support@aidnex.com for a copy or for invoices with your GSTIN.

Failed or cancelled payments

If a payment fails, no order is created and you can retry or choose another method. Any amount debited for a failed transaction is reversed automatically by your bank, typically within 5–7 working days.