Refund & Return Policy
Last updated: 30 October 2026
We want every order to arrive right. If something is wrong, here is how returns, replacements and refunds work.
Check at delivery
Please check the cases and packs in front of our delivery partner. Seal, quantity and expiry date can be verified on the spot, and any issue noted at delivery is resolved fastest.
Eligible for return or replacement
Damaged, leaking or broken packs, or seals found broken at delivery.
Wrong product, size or quantity delivered.
Products delivered past their expiry date or very close to it.
Report the issue within 48 hours of delivery with your order ID and a photo to support@aidnex.com.
Not eligible
Food and beverage items that have been opened or consumed, for hygiene and safety reasons.
Products damaged after delivery due to handling or storage.
Change-of-mind returns on correctly delivered, sealed food and beverage products.
Cancellations
You can cancel an order free of charge any time before it is dispatched. Email or call us with your order ID.
Once an order is out for delivery it cannot be cancelled; you may refuse a COD delivery, but repeated refusals may restrict COD for future orders.
Refunds
Approved refunds for prepaid orders are made to the original payment method: UPI and wallets within 2–3 working days, cards and net banking within 5–7 working days after approval.
For COD orders, refunds are made by UPI or bank transfer to an account you share with us.
We may offer a replacement instead of a refund when the same product is in stock and you agree.
How to raise a request
Email support@aidnex.com with your order ID, the item, the issue and a photo. We acknowledge every request within 24 hours.