Collection Agency Software
Lender portfolio intake → Case allocation → Field agent GPS → PTP tracking → Digital collection → Lender MIS. One system for every portfolio you manage.
From lender portfolio to lender MIS
Six stages covering every touchpoint in the collection process.
Lender Portfolio Intake
Upload or sync lender-assigned borrower list with loan details, outstanding amount and DPD data. Cases appear in the agency dashboard immediately.
Case Allocation
Assign cases to callers and field agents based on geography, DPD bucket and agent capacity. Reallocation is instant when a case needs escalation.
Field Agent App
Agents see their day's case list on mobile, navigate to borrower addresses via GPS, record visit outcomes and send digital payment links on the spot.
Promise-to-Pay Tracking
Log and track every PTP date. Broken PTPs auto-escalate with a flag. Team leads see the full broken-PTP queue without manual follow-up.
Digital Collection
Agents share UPI payment links via WhatsApp. Borrowers pay digitally. FastFee generates receipts and maps payments to the account in real time.
Lender MIS
Generate daily or weekly MIS for the lender: cases by status, DPD movement, collection rate, broken PTPs and agent-wise performance — in the lender's required format.
Multi-lender portfolio management
Manage cases from multiple NBFCs or banks in one system. Separate queues, separate MIS — one agency dashboard.
GPS field agent routing
Field agents get an optimised daily route with borrower addresses on mobile. Visit outcomes sync to the supervisor in real time.
Promise-to-pay engine
Log PTP dates from call or field contact. Broken PTPs auto-escalate with a priority flag to the team lead.
Digital payment links
Share UPI links via WhatsApp. Borrowers pay on the spot digitally. Receipts generated and mapped automatically.
DPD bucket sorting
Portfolio is auto-sorted by DPD bucket — 1–30, 31–60, 61–90, 90+ — so recovery teams always work the right accounts first.
Lender MIS reports
Cases assigned, contacted, collected, PTP, broken PTP and recovery rate — in daily, weekly or on-demand lender formats.
Collection agency software FAQ
What is collection agency software?
Collection agency software helps a collection or recovery agency manage lender-assigned case portfolios — ingesting borrower lists, allocating cases to field agents, tracking field visits and call outcomes, recording promise-to-pay dates, generating digital payment links and producing MIS reports for the lender.
Can FastFee handle multiple lender portfolios?
Yes. FastFee allows collection agencies to manage separate lender portfolios in one system. Each portfolio has its own case list, agent allocation, collection tracking and a lender-specific MIS report — so agencies running cases for multiple NBFCs or banks stay organised.
Does FastFee have a GPS field collection app?
Yes. Field agents use the FastFee mobile app to see their daily case list with borrower addresses, navigate via GPS, record in-person collection with digital receipts, log call outcomes, mark promise-to-pay dates and upload documents — all synced live to the supervisor dashboard.
How does FastFee track promise-to-pay dates?
When an agent or caller logs a PTP date for a borrower, FastFee tracks it automatically. If the promised date passes without payment, the account escalates to the team lead or manager with a broken-PTP flag. The recovery queue prioritises broken PTPs above fresh contacts.
Does FastFee generate lender MIS reports?
Yes. FastFee produces daily and weekly collection MIS reports for lenders: cases assigned, contacted, visited, collected, PTP given, broken PTP, cases pending by DPD bucket and recovery rate — in lender-specific formats.
Can FastFee help with digital payment acceptance in the field?
Yes. Agents can share UPI payment links via WhatsApp or SMS so borrowers pay digitally on the spot. FastFee generates a digital receipt immediately and maps the payment to the borrower's account, removing the need to handle cash in the field.
Manage every lender portfolio. Deliver every MIS.
Tell us how many lender portfolios you run and your current field agent count. We'll walk through the FastFee collection agency workflow in 10 minutes.
Book a 10-minute demo →