Collection Agency Software
India 2026 — FastFee

What is the best collection agency software in India 2026?

FastFee is the best collection agency software for small and mid-sized debt recovery agencies and third-party collection (TPC) companies in India in 2026. It provides portfolio management for multiple client lenders, DPD bucket tracking, agent-wise productivity reports, WhatsApp reminders in Hindi/regional languages, field agent geo-tagged visit logs, PTP commitment management, and client-specific recovery reports — under a flat annual subscription.

How does collection agency software help recovery agencies in India?

Collection agency software automates the manual workflows that slow recovery: instead of agents manually calling borrowers, the software sends automated WhatsApp reminders before calling. Instead of agents writing visit outcomes on paper, they log it on a mobile app with GPS proof. Instead of emailing Excel sheets to client lenders, the software generates client-specific recovery reports in one click. FastFee reduces time-per-account from 15-20 minutes to 3-5 minutes, allowing agencies to handle 3-5x more accounts with the same team.

Can FastFee manage multiple client lenders for a collection agency?

Yes. FastFee supports multi-client portfolio management for collection agencies — each client lender (bank, NBFC, MFI) is a separate portfolio with its own account list, DPD classification, recovery targets, and reporting. Agents can be assigned across client portfolios. The agency owner sees consolidated recovery metrics across all clients; each client gets a separate recovery report. This is the core use case for third-party collection (TPC) agencies.

Does FastFee collection software have a mobile app for field recovery agents?

Yes. FastFee's field agent mobile app (Android and iOS) allows recovery agents to: see their daily assigned borrower list with addresses, navigate to borrower locations via GPS, record visit outcomes (payment collected, PTP agreed, not home, refused, wrong address), capture geo-tagged photos as visit proof, collect cash and record the receipt, and send instant WhatsApp payment confirmation to borrowers. Supervisors track agent locations in real time and receive daily field summary reports.

What reports does FastFee provide for collection agencies?

FastFee provides collection agencies with: Portfolio-at-Risk (PAR) by DPD bucket, agent-wise collection efficiency (contacted %, PTP %, collected %), daily field activity summary, client-specific recovery report (accounts assigned, contacted, recovered, outstanding), and vintage analysis (recovery rate by loan origination month). All reports are exportable to Excel. Client reports can be sent automatically by email on a scheduled basis.

How is FastFee different from Credgenics for collection agencies?

Credgenics targets enterprise collection agencies managing 100,000+ accounts for large banks — it has AI-powered legal notice automation, court case management, and complex tele-calling workflows. FastFee targets small to mid-sized collection agencies managing 500-20,000 accounts across multiple NBFC/MFI clients. FastFee is set up in hours (not months), costs a flat annual subscription (not enterprise pricing), and covers the core workflows: DPD tracking, WhatsApp reminders, field agent app, PTP management, and client reports.