AI Loan Collection Software
DPD/risk prediction → WhatsApp → AutoPay → broken PTP → human escalation → field → reconciliation.
AI-assisted delinquency prioritisation, automated digital sequences and a structured escalation path — for NBFCs and MFIs that want smart recovery without replacing their LMS or hiring a data science team.
AI, Human and Field — orchestrated from one platform
The right intervention at the right cost for each account, based on risk score and DPD bucket.
- ›Delinquency risk scoring on all active accounts
- ›Auto-sort queue: high-risk → digital first
- ›WhatsApp reminder sequence (pre-due, due, D+1, D+3)
- ›UPI payment link embedded in each message
- ›AutoPay / eNACH mandate debit on due date
- ›Digital-unreachable accounts flagged for caller queue
- ›Caller sees account, payment history and previous outcomes
- ›Log promise-to-pay date with one tap
- ›Broken PTP auto-escalates with flag
- ›Outcome recorded — informs AI model for next cycle
- ›Hard-bucket and broken-PTP cases routed to field app
- ›GPS navigation to borrower address
- ›Offline-capable — works in low-connectivity areas
- ›Cash or UPI collection with digital receipt
- ›Visit outcome and GPS timestamp synced to supervisor
What FastFee actually does with AI today
Accounts scored on payment history and behaviour patterns to identify at-risk borrowers before they miss a payment.
Recovery queue auto-sorted by risk level — not just DPD days — so teams work the highest-impact accounts first.
AI-triggered message cadences adapting timing and message based on account state and response history.
Mandate setup, retry logic and re-mandate flows triggered intelligently based on failure reason and DPD bucket.
Automatic escalation from digital → telecaller → field based on account response and bucket movement.
Not yet available in production. FastFee collects via WhatsApp, SMS and human telecallers at the phone layer.
AI loan collection FAQ
What is AI loan collection software?
AI loan collection software uses machine learning to predict which borrowers are at risk of default, prioritise the recovery queue by risk score rather than simply by DPD days, and orchestrate the right contact channel and message for each borrower. FastFee uses delinquency-risk scoring to sort the collection queue and automate the first two contact layers (WhatsApp + payment link) before escalating harder cases to phone or field.
Does FastFee have AI-powered collections?
FastFee uses AI-assisted delinquency prediction and prioritisation to sort the recovery queue. The system identifies which accounts are most likely to go delinquent before they miss a payment, routes them into an automated WhatsApp reminder sequence with a UPI payment link, and escalates accounts that don't respond to phone or field. It does not yet offer production AI voice calling — that is an area the product is developing.
What is the difference between AI collections and automated collections?
Automated collections follow fixed rules — if DPD > 7, send WhatsApp; if DPD > 30, escalate to field. AI collections learn from payment behaviour data to predict risk before DPD accumulates and choose the optimal channel and timing for each borrower. FastFee applies prediction at the queue-sorting layer; the delivery — WhatsApp, UPI link, field visit — is automated on top of that prioritisation.
How does smart recovery prioritisation reduce collection costs?
Without prioritisation, teams spend equal effort on a borrower who will pay with a single reminder and one who will never pay voluntarily. AI risk scoring directs the WhatsApp + AutoPay layer at likely-to-pay accounts (highest volume, lowest cost) and flags field-effort accounts earlier, before arrears compound. This reduces per-collection cost and improves total portfolio recovery rate.
What is the AI vs human vs field collection model?
Tier 1 (AI-automated): Smart-prioritised WhatsApp sequences + UPI payment links handle early-bucket accounts without human involvement. Tier 2 (human-assisted): Telecalling team works accounts that didn't respond to digital, armed with PTP tracker and outcome log. Tier 3 (field): GPS-routed field agents visit hard-bucket and broken-PTP accounts. FastFee orchestrates all three tiers from one platform.
Is FastFee suitable for small NBFCs without a data science team?
Yes. FastFee's AI-assisted prioritisation is pre-built into the platform — no model training or data science team required. The NBFC imports borrower and payment history; FastFee uses it to sort the recovery queue and automate the digital contact layer from day one.
Smart recovery, not just faster reminders.
Tell us your portfolio size and current DPD distribution. We'll show you how the AI prioritisation and three-tier recovery model works for your book.
Book a 10-minute demo →