Loan Servicing Software for NBFCs & MFIs
Post-disbursal loan management: EMI tracking, eNACH / UPI AutoPay collection, DPD escalation and bank reconciliation.
Your LMS records the loan and calculates interest schedules. FastFee services the loan: it collects the repayments via mandates, follows up on failures, escalates by DPD bucket and reconciles every collection to the borrower record. Operational from day one — no enterprise contract.
Loan Servicing ≠ Loan Management System
- Record loan disbursements
- Calculate interest (flat / reducing)
- Generate repayment schedules
- Track loan status (active / closed)
- Report to credit bureaus
- Set up eNACH / UPI AutoPay mandates
- Auto-debit on due dates
- Detect failures and trigger reminders
- Escalate by DPD bucket
- Dispatch field agents
- Reconcile collections to loan records
- Credit underwriting
- KYC / ID verification
- Loan origination workflow
- Borrower mobile app
For the full architecture breakdown: LMS vs Collection Software — full comparison →
Post-Disbursal Servicing Workflow
From mandate setup to reconciliation — 7 steps FastFee automates.
Upload loan accounts with borrower details, loan amount, EMI schedule and mandate status from your LMS or spreadsheet.
Register eNACH or UPI AutoPay mandate per borrower at onboarding. FastFee handles NPCI / bank registration, confirmation and first-debit scheduling.
Mandate triggered 3 days before due date. D+0: debit attempt. FastFee detects success or failure in real time and starts the appropriate response.
Failed debit: WhatsApp reminder with payment link sent immediately. Day 3: second reminder. Day 7: PTP request. Stops on payment.
DPD 1-30: digital channel. DPD 31-60: intensive calls + WhatsApp. DPD 61-90: field agent dispatch. DPD 90+: management flag + settlement workflow.
Field agent app (Android) with GPS-tagged visits, offline mode, cash receipt photo and borrower acknowledgement. All synced to HO dashboard.
All collections — mandate, UPI, cash — reconciled to loan accounts daily. DPD report, collection efficiency and outstanding portfolio reports.
DPD Bucket Escalation — Automated
FastFee automatically classifies every overdue loan by DPD bucket and applies the right escalation level without manual sorting.
| DPD Bucket | Classification | FastFee Action |
|---|---|---|
| D+0 (same day) | Failure detected | WhatsApp reminder sent within hours; retry mandate if eligible |
| DPD 1–30 | Early overdue | Automated reminder sequence (Day 1, 3, 7) + payment link |
| DPD 31–60 | Serious overdue | Intensive follow-up: calls + WhatsApp + PTP commitment request |
| DPD 61–90 | Sub-standard | Field agent dispatch via FastFee mobile app; GPS-tagged visit |
| DPD 90+ | Doubtful / loss | Management flag; settlement workflow; waiver / haircut recording |
Frequently Asked Questions
What is loan servicing software?
Loan servicing software manages the post-disbursal lifecycle of a loan: EMI collection via eNACH / UPI AutoPay, missed-payment follow-up, DPD escalation and bank reconciliation. It is distinct from a Loan Origination System (LOS) or LMS.
What is the difference between loan servicing software and LMS?
An LMS records the loan, calculates interest and generates repayment schedules. Loan servicing software acts on those schedules — collecting actual repayments via mandates and reminders, tracking missed payments by DPD bucket and reconciling collections. FastFee is the servicing layer that works alongside your existing LMS.
Does FastFee work with an existing LMS?
Yes. FastFee is designed as a standalone servicing layer. Import loan accounts and EMI schedules from your LMS; FastFee handles mandate collection, reminders and DPD escalation; collections feed back as reconciled entries.
How much does loan servicing software cost in India?
FastFee starts at ₹999/month with a free 14-day trial. Enterprise plans available up to ₹9,999/month.
What is DPD in loan servicing?
DPD (Days Past Due) is the number of days an EMI payment is overdue. Buckets: DPD 1-30 (digital reminders), 31-60 (intensive follow-up), 61-90 (field visits), 90+ (legal / NPA). FastFee automatically classifies loans and applies the right escalation.
Service Your Loan Portfolio with Confidence
eNACH mandates, DPD escalation, field collection and reconciliation — all in one platform
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